Concessions to Senior Citizens by BSNL & MTNL

Department of Telecommunications has made special provisions for senior citizens who apply for a new telephone connection. The department has earmarked separate priority category for senior citizens wherein they can apply for registration.

(b) In case of any complaint or fault with the telephone a senior citizen’s complaint is redressed on a priority basis.

Mahanagar Telephone Nigam Limited (MTNL) and Bharat Sanchar Nigam Limited (BSNL) are distinct, independent, commercial entities operating in mutually exclusive geographical areas. These Public Sector Undertakings (PSUs) have their own commercial policies for providing various concessions to senior citizens.

MTNL (Delhi) gives 25% discount in rentals (Tariff Plan-250 only) and installation to Senior Citizens who are 65 years or above in age. Please submit proof of age when applying to MTNL for availing this concession. Application form  for a new connection (MTNL Delhi) in senior citizen category is available here.

MTNL (Mumbai) has a Non-OYT-Special category for Senior Citizens aged 65 years or above.  To apply for a new connection in Mumbai, senior citizens can fill this application form. Whereas to avail senior citizen concession on an already existing telephone connection (MTNL Mumbai) this application form needs to be filled in.

Kindly note that these filled in forms are to be submitted to the MTNL offices in your city or sanchar haat. In case of any specific query you may also call toll freeMTNL Help line 1500 from any MTNL number.

BSNL: Senior citizens of the age of 65 years and above are entitled for registration of telephone on priority under Non-OYT Special category. They are exempted from payment of registration charges.

The Government does not intend to intervene in the commercial decisions of the two PSUs.